Northside Hospital Forsyth Honored for Outstanding Patient Experience

Aerial view of Northside Forsyth Campus

For a second consecutive year, Northside Hospital health care system has been recognized for having among the best hospitals in the nation for patient experience.

Healthgrades, the leading online resource for information about physicians and hospitals, has announced the recipients of their 2019 Outstanding Patient Experience Award. Northside Hospital in Atlanta, Northside Hospital Cherokee in Canton and Northside Hospital Forsyth in Cumming are among only seven Georgia hospitals to make the list. All three hospitals were previously recognized for Outstanding Patient Experience in 2018.

Healthgrades analyzed 3,449 hospitals across the United States, with 434 hospitals receiving the Outstanding Patient Experience Award, representing the top 15 percent of hospitals in the nation for patient experience.

“Our daily emphasis is to focus the ways in which we, as a collective group of dedicated employees, create positive experiences of care for our patients and their families. We also support the experience of teamwork with our coworkers and physicians,” stated Carolyn Booker, DPN, RN, NEABC, Director of Patient Care Services at Northside Hospital Forsyth. “The Beryl Institute describes the patient’s experience as ‘the sum of all interactions, shaped by an organization’s culture that influence patient perceptions across the continuum of care.’ The patient’s experience is not dependent on any one person or department; it is dependent on everyone in every department.  All staff at Northside Forsyth impact the patient’s overall experience of care. That is the reason for our emphasis on our facility specific vision: ‘Excellence in patient care, every experience, every time.’”

The Northside Hospital health care system is one of Georgia’s leading health care providers with more than 150 locations across the state, including three acute care, state-of-the-art hospitals in Atlanta, Cherokee County and Forsyth County. Northside Hospital leads the U.S. in newborn deliveries and is among the state’s top providers of cancer care and surgical services. Northside has more than 2,800 physicians and 15,000 employees who serve 3 million patient visits annually across a full range of medical services.

For more information about Healthgrades and their methodology, or to access a complete list of the award recipients, visit healthgrades.com/quality/patient-safety-patient-experience.

For more information about Northside Hospital’s commitment to high quality care, visit northside.com.

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